Refund policy
The short version
You have 30 days from the day your order arrives to change your mind. That is longer than the law requires, and it applies whether or not anything is wrong with the item.
Your statutory right to cancel
Separately from the 30 days above, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. You can tell us by emailing info@lorovea.com — a clear statement that you are cancelling is enough. Nothing in this policy reduces that right.
Condition of returned items
Items must come back in their original packaging, complete with any accessories or applicators they arrived with.
- Cosmetics and skincare — creams, oils, foundation, tints, masks and anything else applied to the body — must still be sealed. For hygiene reasons we cannot accept these back once opened, unless the item is faulty. You may of course open the outer box to inspect what is inside, in the same way you would in a shop.
- Shapewear and other body items must be unworn, with hygiene strips and labels intact.
How to start a return
Email info@lorovea.com with your order number and what you would like to send back. We will reply with the return address and instructions, usually within one working day. Please do not send anything back before you have heard from us.
Return postage
If you are returning something because you changed your mind, you pay the cost of sending it back. If the item is faulty, damaged in transit, or not what you ordered, we pay — send us a photo with your first email and we will arrange it.
Refunds
Once your return reaches us and we have checked it, we refund to the original payment method within 14 days. Where you cancel under your statutory 14-day right, we also refund the standard delivery cost you originally paid; we are not required to refund the extra cost of a faster delivery option if you chose one.
Faulty items
If something develops a fault, contact us with your order number and a description of what is happening. Your legal rights in respect of faulty goods are not affected by anything in this policy and last well beyond 30 days.
Questions
Ask before you buy if you are unsure whether something suits you — we would rather talk you out of an order than process a return. Email info@lorovea.com.
Company details
Company Name: SEF DIGITAL LTD (trading as Lorovea)
Company Registration Number: 17358321
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@lorovea.com
Office Hours: Monday – Friday | 9:00 – 17:00