Shipping policy
Cost
Delivery is free on orders over €50. Below that it is a flat €4.95, whatever you order and however many items are in the basket.
Dispatch
Orders placed before 15:00 on a working day are dispatched the same day. Anything after that, or at a weekend or public holiday, goes out on the next working day.
You will get an email when your order leaves us. If a stock problem means we cannot dispatch on time, we will email you rather than let you wonder.
Delivery times
How long delivery takes depends on where you are. The estimate for your address is shown at checkout before you pay, and the confirmed timing is in your dispatch email. We would rather give you an honest estimate at checkout than print an optimistic number here.
Where we ship
The destinations we currently deliver to are listed at checkout. If your country is not there, email info@lorovea.com and we will tell you whether we can help.
Wrong address
If you spot a mistake in your delivery address, email us straight away with your order number. We can usually change it while the order is still with us, but not once it has been handed to the carrier.
Late, lost or damaged parcels
If your parcel has not arrived within a week of the estimate you were given, contact us and we will chase the carrier. If it arrives damaged, send a photo of the packaging and the item with your first email — it lets us resolve it in one reply instead of three.
Duties and taxes
Where an order crosses a customs border, import duties or taxes may be charged by the destination country. These are set by that country and are not something we collect or control. Any such charges are payable by you.
Company details
Company Name: SEF DIGITAL LTD (trading as Lorovea)
Company Registration Number: 17358321
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Email: info@lorovea.com
Office Hours: Monday – Friday | 9:00 – 17:00